Jet Luxe has announced the implementation of its global service excellence standards, developed in partnership with Forbes Travel Guide, the global hospitality expert FiveStar, to improve its service delivery.
The announcement follows the completion by Jet Luxe of an extensive internal service training program led by the Forbes Travel Guide learning and development team.
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Gabriel Madrid, CEO, said: “We are here to empower jet users with choice, knowledge and power. While there is
plenty of data available for those looking to compare hotels and dining experiences, little data available
information to qualify service standards in the private aviation sector. By working in partnership with Forbes Travel Guide to develop our service standards, we set ourselves apart by offering discerning travelers a choice that meets their expectations. Jet Luxe is thrilled to have partnered with the Forbes Travel Guide, which highlights our commitment to global service excellence.
Jet Luxe’s new service excellence standards will be rolled out in all of its business units from January 2022
and will cover its charter, aircraft management and global concierge service. This reinforced approach guarantees a highly controlled and quality customer experience and aims to provide Jet Luxe customers with a structure to measure quality.
“At Jet Luxe, it’s not enough to deliver what the customer expects; for us, it’s about leveraging our experience to predict a level of service that they hadn’t yet imagined, ”said Kamila Kicinska, Head of Concierge.
Jet Luxe is the only private jet brand with bases outside the United States to have committed to the
Forbes Travel Guide service standards program and service excellence training, making it a unique choice for knowledgeable travelers. Forbes Travel Guide is known for its “star ratings” of luxury hotels, restaurants and spas around the world and has brought its five-star hospitality approach to its work with Jet Luxe.
“We are grateful to have the opportunity to collaborate with Jet Luxe, and we congratulate the Jet Luxe team
for their dedication to improving service excellence across their fleet. said Megan Torrance, vice president
president of learning and development at Forbes Travel Guide.
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